A few years ago the at-the-time new
Home Secretary made headlines by declaring
that his ministry, the
Home Office, was “Unfit for purpose”,
which everyone, judging by the press response, considered just about
the most appalling thing which could have been said.
I differ. If something is not fit for its purpose, you know where
you stand with it. You probably know what to do ~ or at least where
to start ~ to correct the problems, even if the solution is as
radical as scrapping everything and starting afresh. Worse in my
opinion, at least for now, is that which is only just fit for
purpose; that which works, but very nearly doesn’t, or only some of
the time. This is worse because, in view of the fact that it is
workable, there isn’t enough of a demand to change it, to improve
it, yet every time it fails the frustration level mounts. I am, of
course, driven to this view by a particular, so i’ll move to that
from this general.
Every day at work i, obviously, deal with quite a bit of change,
counting it, storing it, and delivering to my cashiers. The issue
arises with the way that, in this country, that change is stored,
which is barely fit for purpose. There are two, closely linked,
methods of storing change; the first is that provided by the Mint
when it issues coins, they come in small, sealed plastic bags with a
fixed value for each different coin; the second is similar in that
banks provide small bags, more like tiny sandwich bags than anything
else, in which they will accept coin for deposit or sell it as
change. Both these methods are poorly conceived.
The first, what one might call the official bags, are so poorly made
that frequently they break, spilling coins, potentially losing them,
certainly causing frustration. Curiously, the bags which break the
most often, in mine experience, are those containing 2p pieces. I
have no idea if 2ps tend to have slightly rougher edges, or if a
pound’s worth (the value of a bag of coppers) is slightly heavier
than the bags should be asked to hold, or if there is some other
reason altogether. The point is, i have spent, wasted, more time
than i care to think about picking up spilt coins, recounting to make
sure i have them all, hunting for those which have rolled away, more
than i ought to have to.
Sandwich bags are great for sandwiches: They fit each other: The
sandwich stays fresh for a few hours, it doesn’t get shaken around
within the bag and so lose its filling, and the top folds over to
hold the sandwich inside. Think of a bag two inches by two inches,
of exactly the same design, and consider if that would be your first
choice for storing heavy coins in. Yet that is precisely what the
second, the unofficial or do-it-yourself bags are. And, as you might
well expect, they are completely useless, unfit for the purpose. And
i find myself getting angry, not just frustrated, but positively
angry with whoever was stupid enough to imagine that a bag with an
open top is well designed for this task.
The reason i get more than frustrated, but really
almost-to-the-point-of-strong-language angry is that there is a
perfectly good design for this job. And i have used it, for years,
with no complaints, no frustration, no anger. In North America, both
in Canada, where i first came across them, and in the USA, where i
worked with them for nearly two decades, coins come from the mint in
paper-wrapped rolls; these are machine wrapped, very tight, so with
no play to them, and no possibility of losing any coins until the
roll is broken, which generally only happens as the middle of the
roll is hit on an edge, of a table, for example. At that point, the
coins are released, generally a few into your hand, the rest still in
the roll but easily accessible for whatever container you are putting
them into.
The second situation, filled in this country by open-top plastic
bags, are also rolls; it is possible to get from the bank, or to buy
from a stationers or department store, empty coin rolls. I remember
struggling as a little fellow, having saved hundreds if not thousands
of pennies, on the landing of our house trying to roll them into
these self-forming paper tubes. Difficult, but doable, and i was
rewarded with real cash when i was done, so it was worth it. Today,
the ones you can get are even easier, preformed tubes, so all you
have to do it drop the correct number of coins into them and seal
them.
I used these on a daily basis, counting them, storing them, making
and opening them, bringing them from the bank to the shop, for over a
decade and a half; is it any wonder that i am thoroughly annoyed and
frustrated with the attitude in this country that, “This is good
enough, it just about works”; i have experienced better, and these
sandwich bags are just barely fit for purpose.